There are laws to protect you from false claims and faulty goods. The sale of Goods Act (1979) says that goods bought ‘’must be of satisfactory quality, fit for purpose and as described’, but you may not find it easy to insist on your rights. If you think your rights as a consumer may have been overlooked there are people you can talk to who can advise you and sometimes act on your behalf to ensure that your claims are investigated. You may be able to get a reduction in the price, a repair or replacement, comensation, or a full refund, depending on the circumstances.
These services are free, and can often be much more effective than approaching a trader or business yourself. Talking to them mean also they can make sure other people avoid similar problems in the future.
Although all of these advice services are free and independent, some deal with very general matters while others handle specific complaints about – for example – phone service providers or household energy suppliers.